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Terms, Payments and Refunds
The terms on which we provide courses, and the position if you or we cancel.
These terms
These terms apply between you and London Paragon College Limited, Swarn House, 300 High Street, Acton, London W3 9BJ, company number 08158751.
Booking a course
A booking is confirmed once we have accepted it and you have paid the fee or the agreed deposit.
Course fees are published on this website. Where a fee states that examinations and resits are included, no further payment is required in respect of them.
Payment
Fees are payable before the course commences unless otherwise agreed in writing. For longer programmes such as Construction NVQs we may agree a deposit with the balance payable in instalments.
Your right to cancel
Where you book at a distance, meaning by telephone, email or through this website, you have 14 days from booking in which to cancel and receive a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where you ask us to commence the course within that period and we do so, we may charge for the portion of the service already provided.
After that period, and for bookings made in person at the centre, an administration fee applies to cancellations. Please ask us for the current figure before booking.
If we cancel
Should we cancel a course we will offer you a place on the next available course or a full refund, at your election.
Non-attendance
We are unable to refund sessions which you do not attend. Please notify us as early as possible and we will make reasonable efforts to place you in an alternative group.
Examinations
Where we act as the approved centre we will enter you for your examination, and one free resit is included in the fee for Functional Skills.
Certain examinations are booked with an external body and sat away from the centre. Where this applies we will inform you before booking and confirm to whom the fee is payable.
Our obligations
We will deliver tuition with reasonable care and skill. We are unable to guarantee that you will pass an examination or that any application you make will succeed.
Nothing in these terms limits your rights under the Consumer Rights Act 2015.
Complaints
Please notify us as soon as possible, by email to info@londonparagoncollege.co.uk or by speaking to a member of staff. We will acknowledge your complaint within 7 working days and aim to resolve it within 20 working days.
Governing law
These terms are governed by the law of England and Wales.
